Refund, Replacement & Cancellation Policy

 

At Knightsbridge Images, we want you to be delighted with the artwork you receive. Each physical product is carefully produced to order, and we take quality concerns seriously.

Please review the information below before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the incorrect item, please contact us within 30 days of receiving your order.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the problem
  • Clear photographs showing the issue
  • Photographs of the packaging, including the exterior and any damaged areas

Once the issue has been reviewed and approved, we will normally arrange a complimentary replacement.

If a replacement is not possible or appropriate, a refund may be issued to the original payment method.

You do not need to return a damaged or defective product unless we specifically ask you to do so.

Returns & Change of Mind

Because our physical artwork is produced specifically for each order, we generally do not accept returns or exchanges for change of mind, including situations where a customer decides they would prefer a different size, style, or product after production has begun.

Please carefully review the selected:

  • Artwork
  • Product type
  • Size
  • Orientation
  • Frame or finish options
  • Shipping address

before completing your purchase.

This policy does not limit any rights you may have under applicable consumer protection laws.

Cancellations & Order Changes

Orders may enter production shortly after they are placed.

If you need to cancel your order or correct information such as the shipping address, please contact us as soon as possible through our Contact page.

We will gladly try to help; however, once an order has entered production, we cannot guarantee that it can be changed or canceled.

If we are able to successfully cancel an order before production begins, the applicable refund will be issued to the original payment method.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered because the address provided was incorrect or incomplete, additional charges may apply to produce and ship a replacement.

Please contact us as soon as possible if you notice an address error after placing your order. If production or shipping has not yet begun, we will do our best to correct it.

Refused or Unclaimed Packages

If a package is refused by the recipient or remains unclaimed and is returned by the carrier, the customer may be responsible for the cost of producing and shipping a replacement order.

If you experience an unexpected delivery issue that was not caused by an incorrect address, refusal, or failure to collect the package, please contact us so we can investigate.

Lost Packages

If your order appears to have been lost in transit, please contact us within 30 days of the estimated delivery date.

We will investigate the shipment and, where appropriate, arrange a replacement or other resolution.

Digital Products

Digital products and downloadable files are non-returnable and non-refundable once delivered or downloaded, except where required by applicable law.

If you experience a technical problem accessing a digital purchase, please contact us and we will be happy to assist.

Color & Display Differences

Please keep in mind that colors can appear slightly different from one screen to another due to monitor, phone, brightness, and display settings.

Printed artwork may therefore show minor color differences compared with how an image appears on your screen. Small variations of this nature are normal and are not considered defects.

If you believe there is a significant printing or production problem, however, please contact us within 30 days so we can review it.

Questions or Concerns?

We genuinely want you to feel confident when ordering from Knightsbridge Images.

If something has gone wrong with your order, please reach out through our Contact page and give us the opportunity to help.

We will always do our best to investigate genuine quality, production, or delivery concerns fairly and promptly.

Thank you for choosing Knightsbridge Images and allowing our photography and artwork to become part of your home.

 
Cancellations Policy
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Our customers may try to cancel an order, however we cannot cancel it if it has crossed the first four stages of production and has been printed and shipped. 

 

We highly recommend thoroughly reviewing all order details including files and shipping information before proceeding to checkout to prevent any errors. * If a mistake is identified in the file or address, or if an order needs to be canceled for any other reason, it is possible to do so only if the order has not been sent for the printing phase. Please also be sure to measure for your choice of photo correctly as well as check all dimensions before placing the order on our site. 

 

 

If you need to immediately cancel, you must contact us directly by email as soon as possible through our contact page on this site. Once an order’s status progresses beyond the “passed” stage (meaning it has been marked “Printed or Shipped”), modifications or cancellations are no longer feasible. The order will proceed to be printed as initially placed. 

 

* No refunds are issued for orders returned from the postman due to an incorrect address or recipient rejection. You will be charged for the new order. 

 

* If the return reason is other than an incorrect address or recipient rejection, please get in touch. 

 
Returns Policy
 

*A simple “change of mind” return is not allowed once the transaction is complete. Also, it is not allowed within or after the 30 days of receiving the product. 

Important: Please be sure you definitely want the product(s) before  placing an order.

 

Returns are very different compared to the following and general criteria of:  refunds, cancellations, replacements, lost,  stolen, lost in transit, defective or damaged, rejected by the recipient, wrong address or unclaimed. 

The reason behind this rule is because the item(s) that you purchase are processed through a print on demand platform service for personalized product(s) for every order requested.  The service is then immediately sent and fulfilled to our production print specialists directly from your check out cart and then shipped. 

 

 
Exchanges
 

If you need to report  a lost/damaged item please contact us.

The products are printed on demand, so again, this is why we don’t except “returns”.  We will need photographic evidence of the damaged item as we will provide this to the our supplier in order to have a new product sent out. 

 

 
Wrong Address/Rejected by the recipient:
 

If you provide an incorrect mailing address  when placing an order or an address which is considered insufficient by the courier, the shipment will be returned back to the warehouse and disposed of safely. Should you want to replace the order with an updated address you (the customer placing the order) will be liable for the costs of a new order and the cost shipping.